I sit there with my awesome home-made coffee in the hilarious cup, blowing it and feeling smug and quietly grinning to myself.
PERSPECTIVE!!
Let's take Power Company A. Just imagine it's whoever you're with. At the moment, Power Company A has mostly coal electricity. Green Power options are more expensive to research and develop, than coal, so they mostly don't bother. In the long run, green power is cheap. It's just expensive to set up at the beginning. And since Power Company A doesn't want to spend yummy profit, they stick with coal.Simple, right? Although you might have thought companies don't care, because they can just pass the increase onto the customers anyway, there is competition and that makes companies grow a conscience. Even if the conscience is a fake one and is all about greedy profits, they'll still do it.
At first, all the companies cost about the same price. The next day, the Carbon Tax kicks in. From then on, it's going to be getting more expensive to keep using coal. No problem - Power Company A can just jack up the price to the customer, and keep using delicious coal, right? And then... and then Electricity Provider B see what Power Company A just did and think... hmmm, we think we'd like to steal their customers. We think it's worth spending some yummy profit this year, to make things cheaper next year, so that we can lower our prices and steal customers.
So they spend some delicious profit to invest in green, and they pass that investment cost onto the customers. At first, nothing much changes, both companies cost about the same. But in a little while, Electricity Provider B's investment is paid off, and they can lower their prices to the customers. WOOHOO says Mr Customer. I'm switching to the company that costs less.
n.b. For this Fiction Challenge we had to write anything fictional in any form, including the words vessel, extinguish and market.
It's very interesting for me, who usually only writes when the universe moves me, to write fiction to a deadline. In fact, I questioned my ability to do it at all. I looked at the clock tonight once the children were in bed and I had spoken to a friend on the phone and saw that it was 9.30pm. I nearly didn't write this piece. I thought that I wouldn't have anywhere near enough time to throw anything together. But for a first draft I am over the moon with it. In fact, I think that I like it so much that I might keep working on it.
Yay for our blog and it pushing my boundaries!
Little Green Door
The terraces in Abercrombie Street sat back from the tree lined road upright and statuesque. Gabled windows like hooded eyes, glaring in judgement at the little wooden workman's cottages that dotted the street amongst them. The cottages sprawled, some of them shedding their splintered timbers into unkempt yards that were framed by small rusted cyclone-wired fences. Their size and disarray gave them the kind of hang-dog look of a condemned man. It was only a matter of time until they too would be transformed. They were vessels waiting to be filled with modular leather lounges, flat screen TV's and Laura Ashley linens. But only once they had been squared off, set right, extended, and painted from the same palettes as their superiors, in their pretty uniform party dresses.
Oh the new Newtown gentry knew how to extinguish character from a perfectly friendly little street, Bob thought, as he sat on his front verandah watching the women with prams parade up and down the footpath. He watched the sunlight play through the trees onto the path and spat a piece of orange pith into the long grass beside him, wiping the juice from his chin with his sleeve, swearing silently as it made its way into a shaving cut and stang smartly. That bloke from the real estate had come by again, said he had buyers for the house, a likely story! He wouldn't bloody sell it to them anyway, if that was what they were going to do with it. He stared at the house opposite,that no longer resembled the house it had once been. And if he sold more of them would move in too. No, he couldn't be responsible for more of those people in the street, or in the suburb for that matter. He didn't freakin care if the market was “red hot.” He thought of the real estate fella again and snorted audibly, though there was no one to hear him.
The woman across the road was coming out of the house with the florescent yellow door. The door had always been a bit of a mystery to Bob. He hated the poofy muted colours that “those people” in the street had painted their houses. But he hated that florescent door more. It just illustrated his point, weirdos...the lot of them.
Sara was in a hurry. She ushered the kids out the door and over to the car “chop chop”. The truth was that she was always in a hurry. From this to that, no time to think. Yet what did she really do? She wondered as she strapped Henry into his car seat. Crap....the registration papers, she thought, and told the boys that she just had to pop back into the house to grab something. She wasn't really thinking of anything other than retrieving the papers when she put the key in the lock and started to turn it. Then, as if she had not noticed it for the last 8 years, she suddenly realised that the door was still that disgusting, god-awful yellowy/green colour. She stopped, mid-turn with the key. It wasn't the colour so much that offended her, though that was what had annoyed her initially. No, what bothered her was that it was still that colour 8 years later, and all that that represented.
1. Because you often have to send people away from the stream to read anything other than the 140 letter limit, and based on my own experience people do not like to navigate away from the page they are on unless highly motivated to do so.
2. It's also much harder to build, and keep track of relationships on Twitter as comments and retweets etc have a much more separate nature from each other than Facebook. Many businesses simply use an application to sync their Twitter and Facebook Updates, by using an application such as the Twitter App on Facebook.This is a mistake! Use each platform in a way that is more suited to it's specifications and remember that if someone is interested enough to follow you on one, then it is quite likely that they may follow you on another - see my comments on spam that follow.
3. Twitter sucks up more staff resource that Facebook. Twitter needs more tweets per day than Facebook needs status updates (1-2). Twitter also (as previously touched on)relies on other platforms, so in some cases there is some double handling, where as often,comparatively, FB is a one stop shop.
Keep it cool
This is where the "messing around" bit comes in. Social media is voyeuristic. People want to know about the people behind the brand. What is the company personality? Please please please have one - a personality that is. Your followers will be much more interested in what you have to say if what you have to say is a little personal. It doesnt hurt to have multiple professionals in your business tweeting. From my perspective there is nothing better than a CEO or CTO or equivalent that tweets, blogs and/or publishes on Facebook.
Save the Jargon for the Board Room
Cut out that marketing language. People want to know that a real person is tapping that information out. If the only people you want to talk to on Twt and FB are other Business Owners, then take it to LinkedIn and spare everyone the boredom. There is some room for B2B marketing on FB and Twit, but if that's what youre doing on there, and if you're not occassionally having fun, don't expect any end users to follow you.
Don't Spam
Facebook and Twitter has for personal users become a real community in their consciousness. They don't want to clutter up their newsfeeds with Marketing Messages in Spam-like proportions (Twitter with it's short messages and fast moving nature will tolerate this more but not much more) So you had a lot happen at your company today? There was the new product launch, the 521 media items it produced online in a 3 hr period, your CEO wrote a piece for the company blog etc. That's lovely. But there is no need to produce 5 status items out of this information. Choose wisely and be sure to mix it up. No one wants to hear the same message everyday.
Use the tools around you
If you are an up to date kind gal or guy you can run an entire marketing campaign online for absolutely nothing. It pays to know about all of the free stuff you can grab to enhance the end users Twt or FB experience. From surveys programs like wufoo to do it yourself animations like xtranormal (in which I published my last poem for this blog) I am discovering new and varied ways to up the ante everyday and the only place I need to look is in my own personal FB stream, my friends use FB like it's going out of business and it is wise to pay attention to what your savvy friends are posting/laughing at. The point being; previously we addressed the point about not posting the same information daily; well, now, we are addressing the point about not posting in the exact same form daily. Mix up your media and cut through all the same same. Warning - if you drive people back to your business website continually they will eventually stop following your links. This is why I made the decision for our business to host our blog on Blogger, insisted that our CEO and CTO post blog items, as well as myself, and asked them to keep the language, and some of the topics accessible.
Be Responsive
So now that you have it, make sure that you respond to your followers. People who follow companies on Twt and FB have reported that they have been able to resolve problems by posting complaints on the walls/feeds of the relevant company. This is FANTASTIC! This kind of translucency is exactly what users are looking for. Some people have claimed that SM has rekindled good old fashioned customer service. And the reason for this of course is because people are watching. Of course people are also watching to see how well you as a company handle, and how quickly you resolve the situation, and in the end this is a WIN for you. At this juncture I would also like to make a complaint about ninemsn. Who provided NO reasonable platforms for me to make complaint about their gratuitous selling of advertising space on the front on of news items about the severe loss of human life in Japan. They have a FB page, and posting to their wall is disabled. This is not what social media is about ninemsn!
An important note about "going viral" - A case study
I recently launched our business FB site. We went from 7 followers (staff I forced to follow us) to 50 followers. But please don't think that they followed out of the kindness of their hearts. I sent out video invitations to quite a significant mailing list and the promise to be in the running to win an iPhone4 in the process. The competition closes this Friday. The point of this little diatribe is to illustrate that ROI on social media is extremely hard to measure. I will tell you however that we have gained 2 proof of concept trials that could net us 10's of thousands of dollars, opened many a discussion on highly technical aspects of network monitoring and reestablished relationships with contacts that we have not heard from in some time, all in the period of 3 weeks. This may sound like small fry, and we are a small company, but in fact these wins have incalculable value.
I should also mention that every one of our followers is market relevant. There was one horror moment when I realised that a Twitter user, who collects competitions and publishes them to his stream had included us in his mad ravings. I do not want 1282 followers who have nothing to do with our space but fancy their chances of winning an iPhone. Sheesh..If I wanted that I would have opened it up to my friends (who are in fact much more likely to need a free iPhone than my peers). Long story short; Going Viral aint all that in some cases.
Happy Web 2.0 My friends.