Wednesday, 27 April 2011
Flawed, but better than nothing
There is no denying that despite the fact it's levied on businesses, the cost will be passed on to the consumer. But it's to a limited degree and in all the right ways. We have competition to thank for that. Here's a short simplified example of how it WILL benefit the environment.
Let's take Power Company A. Just imagine it's whoever you're with. At the moment, Power Company A has mostly coal electricity. Green Power options are more expensive to research and develop, than coal, so they mostly don't bother. In the long run, green power is cheap. It's just expensive to set up at the beginning. And since Power Company A doesn't want to spend yummy profit, they stick with coal.Simple, right? Although you might have thought companies don't care, because they can just pass the increase onto the customers anyway, there is competition and that makes companies grow a conscience. Even if the conscience is a fake one and is all about greedy profits, they'll still do it.
At first, all the companies cost about the same price. The next day, the Carbon Tax kicks in. From then on, it's going to be getting more expensive to keep using coal. No problem - Power Company A can just jack up the price to the customer, and keep using delicious coal, right? And then... and then Electricity Provider B see what Power Company A just did and think... hmmm, we think we'd like to steal their customers. We think it's worth spending some yummy profit this year, to make things cheaper next year, so that we can lower our prices and steal customers.
So they spend some delicious profit to invest in green, and they pass that investment cost onto the customers. At first, nothing much changes, both companies cost about the same. But in a little while, Electricity Provider B's investment is paid off, and they can lower their prices to the customers. WOOHOO says Mr Customer. I'm switching to the company that costs less.
Secondly - a direct result if the power goes up in price - consumers cry at their bills, and then they install solar panels and turn off lights and yell at their kids for staying in the shower for half an hour. These are all wins for the environment.
And then we have things like electronics providers. As the cost of power goes up with Power Company A, customers will be desperately searching for ways to reduce consumption. They'll be buying energy-efficient light globes, and so on. And if Television Company C starts advertising a TV that uses 10% less power, customers will bloody well go and buy it. So it's in Random TV Company D's selfish interests to spend yummy profit on researching ways to make their tellies that use less power - if they don't, they'll just go out of business because nobody will buy their TVs!
I don't think the Carbon Tax was the most efficient way to reduce greenhouse emissions. But we have to remember, it had to be put together in a way that could get past the voters. Let's be honest, the more efficient ways would have made everyone scream and run around like chooks with their heads cut off, and vote for Fred Nile or something stupid like that. Carbon Tax is a disguised, convoluted, magical mystery option, but at least it's something. And it's working - the number of solar panels on roofs is skyrocketing.
Now if only they'd grow a pair, and make those panels compulsory on all new buildings...
Thursday, 21 April 2011
Unbelievably Stupid Idea
Tuesday, 19 April 2011
New Topic - For next week
Lets gets a few more opinions for this one...
Label: carbon tax
Winter
Is there an unwritten mantra, that declares we must find the beauty in winter?
Winter and its crystalline landscape. Icicles hanging from delicate tree branches, reflecting the brilliant sunshine. Streets and pavements with their sharp corners all buried under smooth drifts of snow, single flakes falling in a spectacular display, small figures in mittens making snowmen and laughing.
Did someone stare out the window at the horribly bitter and vicious cold for so long that they tried to find something nice about it? Did they stay inside near the fireplace for days on end until they forgot the feeling of the wind blowing deep into their bones?
The snow is here for so long each year, but there's one thing that makes me think of you. The rain falling onto the snow and melting it, sweeping it into slush, washing it into drains and across streets, the slippery mess of water reminds me of when you left. The rain was falling on that day, as we carefully stepped across the yard to say our goodbyes beside the waiting taxi. My hair clung to my face and you couldn't see the tears for all the splashes from above. You finally let go of my embrace and stepped back. And for long minutes you stood there like a statue, alone, apart, and unwilling to take that last step away from me, to fold yourself into the seat and be ushered away to your next destination.
I stood there and wondered, what if I stopped him from leaving?
Can I really be that selfish? I know you wanted to stay.
But I'd also known how things would be worse if you didn't return. And I had to content myself with hoping to see you again. One day. "One day" became months of waiting. Our conversations always centred on that "one day". Our dreams and plans all about that one day in the future where I wouldn't have to say goodbye.
It's raining onto the snow this morning. A few children tried to make a snowman and gave up in disgust. I've watched a lady at the bus stop, whose umbrella blew inside out as the water saturated her. Cars creep by infrequently, but when they do, it's only at a snail's pace. Their tyres splash filthy mush onto everything nearby. The scene is winter, and the cold and the snow, in all its dreary lack of glory.
But tomorrow, I'll be in your arms. Somehow, winter is beautiful.
Monday, 18 April 2011
Weather in your FACE
"Guilty" because I HATE benign drivel.
The answer is yes. I do do it. However much I hate weather status updates it is over-powered by my love of whining, bitching and ranting in general. So if I am uncomfortable for days on end then eventually, unfortunately for you, you are likely to hear about it.
Instead of exposing these friends in all their meteorological glory here on our blog I decided to go hunting for weather status updates of others in pages and groups for like minded weather enthusiasts. What I discovered was hundreds of non-specific weather groups. I grabbed a few snips of conversation and left as the effect was soporific to say the least.
well the cuddling bit did peak my interest....
But no matter what you opinion is on others inane weather status' I think that this group should have A LOT more members.
FECK! It's Hot....
Yes yes i've seen the inconvenient truth and i've heard the propagander but i'm not sold... I'm not saying i believe whole heartedly one way or the other. The earth is millions and millions of years old and humans have been around for what like 40,000 years or so at best. Records of temperatures etc. are in the hundreds of years. Scientifically speaking the sample size that we are using is just way too small, think about it, would you conduct an experiment that involved 0.00000000000003% of the sample size to come to a conclusion.
Don't get me wrong humans have and are still fucking shit up on this planet, we have treated the earth like a whore and i'm disgusted with the utter contemp we and our forefathers have treated this earth and our selfish nature in which we assume that the entire earth is here purely for our pelasure and leasure.
But the arguement that we are causing the planet to get hotter i dunno man.. Seriously Sydney was F'n hot when we first moved here in 1990 and the first 3/4 years were just HOT... then things seemed OK and then again in 2003/2004 it seemed F'n hot again... those years seemed hotter that it has for the last two years. So my the very laymans terms and at the coal face... it's ain't really got any hotter.. The earths climate has changed, elnino and shit like that but why do we expect it wouldn't change??
I'm not about to jump on a bandwagon and wave a flag. For me it's almost a bit like convincing me that God is real.... Bascially I don't believe in God and almighty being controlling all of our lives and granting our wishes. Do I believe in the presence of spirits and a spirit world yes... So do I believe in Climate Change .. no do I believe that the weather is getting a little crazy yes.
Is it our fault... no doubt humans are having an impact but Mother Nature is one nasty bitch... she can still fuck shit up when she wants to and teach us a thing or two about messing with the planet.
I'm not sold... am I a climate change denier? no and I climate change believer? no then what am I? I don't know really all I know is that I haven't noticed a difference, going around from year to year I can't say with any sort of certainty that i've noticed any differences. Sure it doesn't really help that I haven't spent more than 3 1/2 years in teh one place since I was 10 years old that includes going from state to state on a regular basis... so it's hard for me to tell. But if climate change is so dramatic wouldn't have I noticed it more.. Do i really pay attention not really...
I just don't get all warm and fuzzy about saving the planet for generations to come... i just figure shit will be the way it will be and I accept whatever it becomes.. Whilst the idea of sending society back to the primitave days delights me, living off the land, with just stick and stones, hunting and gathering and the best part would be how would you know any better, the simple life. But lets face it we can't we ain't going backwards. so what do we do? As individuals what change can we make? bugger all if you ask me... sure i'll recycle and plant trees and shit like that but I'm not about to bouycott energy or technology.
I can't make my mind up but do I have to make it up... aren't I allowed to simply be uncertain and be willing to see how things pan out and make up my mind down the track if at all? Am I being irresponsible for not really caring that much because I can't tell the difference or see any noticable change?
I don't know th answers to most of these questions but I kind of get the feeling that i'm not unlike many people...
But put away your climate change bibles cos i hate bible stories... accept the fact that i'm not convinced one way or the other and accept that you can not change my mind, partly because there's too much information for both sides of the arguement and partly because I don't care and partly because I'm a very logical person and the climate change agruement seems to be one that's filled with emotion... at the end of the day I feel that logically speaking there's no real way for us to tell if the changes to the planet are suppoed to happen how can we tell what carbon dioxide isn't better for the planet than harmful and that and i'm lazy when it comes to reading and unless there are lots of pretty pictures with topless women in them i'm highly unlikely to pay any attention to them.
But Feck it's getting cold at nights these days hey?
Tuesday, 12 April 2011
Aha... topic time
According to my friends there, certain topics require a lot of updates. Theoretically this method of choosing should make it a topic that more guest writers want to contribute to. (Please?) Drumroll: the topic is: The weather.
Bitch about the cold, sing its praises, moan that your washing just got wet, tell a story, draw a picture, make a flowery poem, take a photo of awesome clouds, create an in-depth article about the tsunami's devastation in Japan. I don't care what you do, just do something this week, and we will love you.
Please use the label weather.
Tag: T-Bone.
Life Lessons (Fiction Challenge)
Jeff had always mumbled about not liking Emma. I couldn't even figure out why: Emma was a kindhearted soul who never raised her voice and was forever worrying about other people and doing nice things for them. If it's possible for someone you never want to be romantic with, Emma was my soul mate. We never got invited somewhere on our own: invitations always read "To Emma and Alicia". And Jeff didn't like her and never said why. But whatever. I was the glowing bride-to-be and nothing was going to spoil my day.
Before we could blink there was only a week to go. A week! The girls took me out for my hens' night; we partied all evening long from one club to the next and had a fantastic time. We must have taken a hundred photos of Emma and I; flirting with the bouncer, chatting to the bartender, dancing on the tables and hugging for almost every shot. I adored Emma. I still had the tiny handkerchief she gave me in Kindergarten, with the ducks on it. I'd thought it so lovely that she had just given it to me. Emma meant the world to me and I was just ecstatic that she would be beside me on my special day.
I can remember Jeff's outburst when he saw the photos. He was disgusted. He made some sloppy remark about Emma being a slut and then wondered aloud if we were lesbians. Honestly, I was surprised, I know he'd always expressed dislike of her, but this was a lot even for him. I guess I was just disappointed in the end. I put the photos sadly in an old shoebox at the back of a cupboard; I wasn't going to show him them again, since it just seemed like a recipe for an argument.
With just one day to go I was a bundle of nerves. We were going to play traditional and spend our last night apart, so Jeff packed an overnight bag and took himself off to his brother's house on Friday morning before work.
The evening rolled around and we had to attend the hall with the wedding celebrant, for our wedding rehearsal. I stood where I was directed, and Jeff and I exchanged lots of thrilled glances. Everyone else looked bored stiff. We were a strange-looking bunch in our casual clothing but the celebrant was lovely. We finished the practice and said our goodnights; I kissed my man goodnight and promised that I would turn up at the hall in the morning. Actually I was starved, so I was the first one into my car to leave.
I always hated those people who dashed out of the driver's seat while stopped at the lights! But screw them all, I'm getting married tomorrow, I want to know if I just got rich! I laughed to myself and decided that now I'd said that, I deserved to get nothing at all. Slamming the lid of the boot back down I clutched the newspaper to my chest and ran back to the driver's door as the lights turned green and horns started blaring behind me.
Have you ever been driving, but wanted to do something else instead, and so you actually wish the lights would go red?
I started comparing numbers. I've been playing for years with the same six numbers.
Five matches! My brain wrestled with the mental arithmetic and my heart ran overtime. I probably just won a few hundred dollars. My hand grabbed for my phone to call Jeff and tell him the good news, but then I remembered where my phone was. I stopped for a moment to compose myself and breathe. I had better check that I hadn't made a mistake.
Four, eight, sixteen, thirty-one, twenty-four, forty-three.
My heart had been hammering but I swear it stopped dead right at that moment. I didn't have five matches. I had all six.
Sweat beaded on my forehead and I checked again. Then I checked again. Six numbers. Six numbers. What if the paper made a mistake? I could barely work my mouth open to breathe. Six numbers. I somehow found some coins, parked the car and ran to a payphone, dialling the lottery information line and pressing
each button to hear the result, and then the prize amounts. Four million dollars and there was only one winner, according to a robotic voice. I was holding that winning ticket in my wildly shaking hand. I replaced the phone handset and moved like a zombie whose very life-force had been extinguished.
A house! We could have a house! No more tiny rented apartment, we could have a grand huge mansion in the countryside! No more rusty old cars, we could have new convertibles! And a proper honeymoon! A grand holiday overseas on a tropical island. In a five star luxury resort being pampered, and oh, we can fly first class! Oh the money I could spend buying gifts for my wonderful Jeff. We would never have to worry about money again. Oh, I was just so excited, nothing could have made my wedding more perfect than to know I had the perfect man beside me, and we would have the happiest times together for the rest of our lives!
I placed the ticket carefully into my handbag and walked quickly to the hall with the back door key in hand. I tried to compose myself and work out how I would announce it once I got to Jeff's brother's house. I imagined the looks his face. He would be thrilled! Before I reached the door, though, an open window high above my head got my attention. Emma's voice, saying, "It's not a good idea." I stopped. A quick calculation, and I realised it was the kitchen. Then Jeff's voice. "Yeah. It's a great idea."
I could tell them both at once! This was great, it would be such great excitement! Knowing how much he disliked her, he was probably horribly bored and irritated to be still in the hall with her right now. He'd be so glad that I had come back. I smoothed my dress and tried to stop my hands from shaking. But then I stopped and decided to listen for a while, hoping to hear whether he was being polite to Emma, at least.
Emma again, after a pause. "Jeff, you are CRAZY." And she seemed irritated. I wondered what was going on here. They'd stopped shouting so I couldn't hear what they said next, but I was intrigued and wanted to know whether they were actually being civil to each other. After a while I could hear her again. "That
is fantastic." I waited more than five minutes, but I heard nothing else. I figured they'd moved out of the kitchen, so I rounded the corner to the stairs and went up, wondering what they'd been discussing. I clutched my precious handbag, full of my special ticket and my wonderful news, and I sought them out to share the excitement. My heart was running so fast it was hurting my chest and I grinned to myself wildly.
What made me freeze right there on the spot? I don't know. I do remember watching in a dream, as Jeff's bare backside moved while he hammered into her, and I remember her voice rising above the mumbles, turning into clear encouragement for Jeff to continue. I'm thankful I don't remember her words, because I'm sure they'd haunt me more than that image of the two of them, which seared itself into my brain.
At some point I must have backed away. The lottery news was long forgotten. I had to go back to the car; I had to call someone, I had to do something, I had to cancel the wedding, oh god what do I do? Stumbling down the back stairs, I could hear her screaming now. And as I walked under the kitchen window I heard Jeff and the three words I knew oh-so-well from our own bedroom. YES, BABY, YES at the top of his voice, that phrase always marked his climax, and here he was, using it with her.
There was vomit in front of me in the grass, just inches from my face where I was bent over. I think it must have been mine. I've no idea how I wasn't run over as I made my way back to the car. But there was a water bottle there and I washed out my mouth, replacing the lid to the vessel in a daze. I clutched the phone and wondered what to do next. And the next thing I remembered was closing the door of our apartment behind me at 5am, shoving the last of my belongings into the car and starting the engine.
I didn't bother to call a soul. My phone rang all morning with people looking for me. Text messages began appearing, asking why I wasn't picking up the phone. As the day wore on they realised that I still hadn't made it to Emma's place to get dressed, and my hairdressing appointment must be lasting so long that I'd soon be late for my own wedding. Messages changed from alarm to realisation, once they found my ransacked apartment and all my things gone.
Should I have told everyone why I didn't show up? Should I have shamed the two of them in public? I had thought about how that would pan out. I pictured the guests waiting for me to walk the aisle. I imagined their horrified faces as I announced their affair, recounted what I had witnessed, and proclaimed their duplicity. I knew the ridicule and hatred Emma and Jeff would feel from everyone in that hall. But then I realised the feelings the guests would direct at me. Pity. Pure, disgusting and filthy pity, gained only because those two revolting people treated me this way. And so I stared at the phone, and finally at midnight, with everything long over, I sent a text message to my mother.
"I'm sorry Mum, and I can't talk about it just now. I just couldn't marry him. There's someone else."
I switched off the phone. Let them think it's me who was seeing someone else. I didn't care.
I was collecting four million dollars on Monday, and Jeff wasn't getting a cent.
Sunday, 10 April 2011
Little Green Door
n.b. For this Fiction Challenge we had to write anything fictional in any form, including the words vessel, extinguish and market.
It's very interesting for me, who usually only writes when the universe moves me, to write fiction to a deadline. In fact, I questioned my ability to do it at all. I looked at the clock tonight once the children were in bed and I had spoken to a friend on the phone and saw that it was 9.30pm. I nearly didn't write this piece. I thought that I wouldn't have anywhere near enough time to throw anything together. But for a first draft I am over the moon with it. In fact, I think that I like it so much that I might keep working on it.
Yay for our blog and it pushing my boundaries!
Little Green Door
The terraces in Abercrombie Street sat back from the tree lined road upright and statuesque. Gabled windows like hooded eyes, glaring in judgement at the little wooden workman's cottages that dotted the street amongst them. The cottages sprawled, some of them shedding their splintered timbers into unkempt yards that were framed by small rusted cyclone-wired fences. Their size and disarray gave them the kind of hang-dog look of a condemned man. It was only a matter of time until they too would be transformed. They were vessels waiting to be filled with modular leather lounges, flat screen TV's and Laura Ashley linens. But only once they had been squared off, set right, extended, and painted from the same palettes as their superiors, in their pretty uniform party dresses.
Oh the new Newtown gentry knew how to extinguish character from a perfectly friendly little street, Bob thought, as he sat on his front verandah watching the women with prams parade up and down the footpath. He watched the sunlight play through the trees onto the path and spat a piece of orange pith into the long grass beside him, wiping the juice from his chin with his sleeve, swearing silently as it made its way into a shaving cut and stang smartly. That bloke from the real estate had come by again, said he had buyers for the house, a likely story! He wouldn't bloody sell it to them anyway, if that was what they were going to do with it. He stared at the house opposite,that no longer resembled the house it had once been. And if he sold more of them would move in too. No, he couldn't be responsible for more of those people in the street, or in the suburb for that matter. He didn't freakin care if the market was “red hot.” He thought of the real estate fella again and snorted audibly, though there was no one to hear him.
The woman across the road was coming out of the house with the florescent yellow door. The door had always been a bit of a mystery to Bob. He hated the poofy muted colours that “those people” in the street had painted their houses. But he hated that florescent door more. It just illustrated his point, weirdos...the lot of them.
Sara was in a hurry. She ushered the kids out the door and over to the car “chop chop”. The truth was that she was always in a hurry. From this to that, no time to think. Yet what did she really do? She wondered as she strapped Henry into his car seat. Crap....the registration papers, she thought, and told the boys that she just had to pop back into the house to grab something. She wasn't really thinking of anything other than retrieving the papers when she put the key in the lock and started to turn it. Then, as if she had not noticed it for the last 8 years, she suddenly realised that the door was still that disgusting, god-awful yellowy/green colour. She stopped, mid-turn with the key. It wasn't the colour so much that offended her, though that was what had annoyed her initially. No, what bothered her was that it was still that colour 8 years later, and all that that represented.
Too Kool 4 Skool
Tuesday, 5 April 2011
New Topic
Twit on MyFace
Facebook - most business I know are doing it wrong - in fact I think it's possible for businesses to use viral tactics like Westfields did a christmas or two ago with their $10,000 give away - something that whilst people got the shits with was very effective - but that really falls under the banner of viral marketing or guerilla marketing than social networking.
Ultimately the name suggest what it should be, social networking, it's just another for used by people and business individuals, similar to cocktail parties and golf tournaments. I generally steer clear personally of 'like'ing businesses as I don't really care about their message, Chikito is one I have kept because they use their no no no campaign very effectively. Everyone else I just 'hide' their posts. I believe facebook can be best used by individuals that are a business within a business. Paul Tonich of Altitude real estate is one of the few real estate agents who use facebook effectively and very well I might ad. Paul understand the balance between business and personal and uses it for both. I have a 'work' facebook and a personal one. The work one is filled with people in my indyustry and almost 100% that attempt to use it for business get it wrong. Posting 100% business message is a sure fire way to end up in the who cares basket. Too much personal and people may not want to do business with you. Paul has just about every past client as his Friend on Facebook, he gives us a little bit of his life and a little bit of his business. His past clients like to know he's doing well, they also know what he's up to and he knows what they are up to. So when he calls to keep in touch building that relationship is all that much easier. He gets to use it to offer tickets to the footy, restaurant vouchers etc. and he uses facebook to do so.
There are so man ybusiness under utilising a tool like facebook - Imagine if a restaurant had great service promoted that they were on facebook and posted photo's of guests, featured a meal and people could comment on how nice it was promting other people to head over and try it. Imagine if they knew that in a wednesday night they had only half the restaurant booked and used facebook to offer 2 for 1 deals and people would find out via facebook and the restaurant could take bookings and fill the restaurant. What if they used it to offer people who hadn't been to the restaurant in the last two months a 50% discount to come back. What an awesome opportunity.
Hairdresser, only a couple of booking for the upcoming tuesday so they offer free highlights or something. Use the social media to promote hair styles and make overs, sent you an 'inbox' when you were due for your next hair cut. But it has to be about PEOPLE not the BUSINESS. All business no matter what it is is built around PEOPLE. And that's the key if your business can focus on PEOPLE and not the business the business would prosper. But it has to be a blend nothing worse that having a business person invade your status updates with details of their latest product... exampels of people using the products different story... it's SOCIAL networking - keep it social or you be 'unlike'd and 'unfriended' or have your posts set to 'hide' very quickly.
Twitter I have only just started using and boy it's confusing at times.... it's hard to because you can't really invite people to follow you like you can ask them to be friends. I really only like following people who just tweet... For example I love Will Anderson however his tweet are filled with @'s #'s and all sorts of stuff i don't understand and as a comedian i just want him to write funny shit, but it's always promoting stuff and i find it very hard to follow.. I can't see that social connection that you have with facebook - twitter is for me simple voyerism - i like reading funny tweets, other than that no thanks and boy it gets confusing at time...
I'm T-Bone and that's my 34 cents worth!!
Monday, 4 April 2011
Confessions of a Twitterholic
There are, of course, and handful of successful Tweeters out there. Take Charlie Sheen... ok, no, bad example. But he undeniably has a huge following, and if he weren't so busy winning then his Twitter account could be directly earning him quite a tidy sum. Case in point: I have a personal Twitter account with 3700 followers despite the fact it's just full of auto-postings from my blogs. Is it making me money? Well, it used to, when I made an effort. Not anymore.
It seems as if the masses have taken to social media while most businesses have stood around twiddling their thumbs. For far too long places like MySpace and Facebook were seen as merely recreational - and it was 100% true. So where was the problem, exactly, if we're only pissfarting around? Rigid thinking, my peoples, rigid thinking. People assuming that because things "were" just for fun then things "always would be".
A couple of businesses broke the train of thought. The arguably most-successful of these is Zynga, who've brought to us such masterpieces as Mafia Wars and Farmville. If you haven't heard of these two, where have you been... under a rock? (Or in a Facebook-free Cone of Silence?)
AHHH but I hear you say, I don't make games so how can I possibly use social networking to make money? See, there you go again with the rigid thinking. Who said it had to be about games?
The reality is that just as it is for any business tool, success via social media takes effort. No company would expect that $20 worth of advertising on tv would make them millionaires. The same goes for sticking your most junior receptionist into Twitter and telling her to say cool things about your product. It's not going to do a thing except clog up your Twitter account with tweets nobody reads. So. Imagine you're at a party.
There's one chick at the party that you don't really know. You've heard of her name, but that's it. Someone introduces her to you. But she talks NON-STOP about her company and never stops to draw breath or actually chat *with* you. She's like a movie projector looping a silent documentary about the mating habits of dung beetles. THIS is what your social media looks like if you're trying to use it to plug your product. You're just that boring chick at the party blabbing non-stop. People turn their backs on you (and your product) because you're boring. They're here to have a party! Who wants to hear a lecture in a party? Puh-lease!
The magical buzzword is "engage". Harness what social media already is: it's SOCIAL. You wouldn't go stand at a party and be that chick, would you? How would you behave at a party, or some other social gathering, if you showed up in the flesh? You would ask questions of people. You'd share ideas. The talk would go back and forward. You'd chat to several people in different ways. Tell one guy a joke; ask another girl how her studies are going. You'd talk about topics that interest them - not just yap about yourself or your work day (or your product). Perhaps you'd dance or sing along; have a cup of coffee, enjoy the movie, try the french onion dip, help wash up. Essentially, you'd interact and adapt.
And this is the crux of it all. Real-life friends have similar interests to you and like what you have to say. You find them interesting, so you reply. But the business/customer relationship is not the same so you can't treat it the same and think anyone will care about what you tweet or Facebook. You have to go to some effort.
Firstly, KISS. Keep It Simple, Stupid. By its very nature social media is "dumbed down" and simplified. Your polished sales spiel from the glossy catalogue won't necessary fly. Smile. Seriously, if you don't make an effort in text, the emotion is often lost. Be nice. And if someone decides to play dirty, don't engage.
Secondly, most of us use social media on a one-to-one basis. Even if ten people click 'Like' and five more comment on our status, we reply to seperate people. So when someone makes a comment on your company - any comment - make sure someone is replying. Be human, or else you simply won't belong. Ask questions. Be nosy and listen. Give feedback. Encourage the two-way banter. Get your potential customers talking to each other about you.
Spread yourself out. Visit other parties. "Friend" (or "Follow") your competitors. Incorporate ideas from like-minded businesses - if you sell cloth nappies, post articles from people who sell toys. Comment on their posts. Network, network, network. Ask the toy seller to post an article about you. Say thank you. Buy them a beer.
Keep picturing your company as that chick at the party and make sure she's popular. It's a lot of effort to keep making brand new friends like you, after all. But if you treat social media like it's merely messing around, then that's all it ever will be.
PS. If you follow every single one of my rules, religiously, exactly and with enough fervent ardour, you will be guilty of rigid thinking. See if you can break a few rules...
Current Affairs
Sunday, 3 April 2011
Tweeting off your Face..a BIG no no (and other wisdom)
Initially Social Media seemed to hold the promise of breaking though the barriers of the attention economy. But like every new medium, it eventually becomes old and with it the return of the old problem of how to get noticed on Twt and FB.
1. Because you often have to send people away from the stream to read anything other than the 140 letter limit, and based on my own experience people do not like to navigate away from the page they are on unless highly motivated to do so.
2. It's also much harder to build, and keep track of relationships on Twitter as comments and retweets etc have a much more separate nature from each other than Facebook. Many businesses simply use an application to sync their Twitter and Facebook Updates, by using an application such as the Twitter App on Facebook.This is a mistake! Use each platform in a way that is more suited to it's specifications and remember that if someone is interested enough to follow you on one, then it is quite likely that they may follow you on another - see my comments on spam that follow.
3. Twitter sucks up more staff resource that Facebook. Twitter needs more tweets per day than Facebook needs status updates (1-2). Twitter also (as previously touched on)relies on other platforms, so in some cases there is some double handling, where as often,comparatively, FB is a one stop shop.
Keep it cool
This is where the "messing around" bit comes in. Social media is voyeuristic. People want to know about the people behind the brand. What is the company personality? Please please please have one - a personality that is. Your followers will be much more interested in what you have to say if what you have to say is a little personal. It doesnt hurt to have multiple professionals in your business tweeting. From my perspective there is nothing better than a CEO or CTO or equivalent that tweets, blogs and/or publishes on Facebook.
Save the Jargon for the Board Room
Cut out that marketing language. People want to know that a real person is tapping that information out. If the only people you want to talk to on Twt and FB are other Business Owners, then take it to LinkedIn and spare everyone the boredom. There is some room for B2B marketing on FB and Twit, but if that's what youre doing on there, and if you're not occassionally having fun, don't expect any end users to follow you.
Don't Spam
Facebook and Twitter has for personal users become a real community in their consciousness. They don't want to clutter up their newsfeeds with Marketing Messages in Spam-like proportions (Twitter with it's short messages and fast moving nature will tolerate this more but not much more) So you had a lot happen at your company today? There was the new product launch, the 521 media items it produced online in a 3 hr period, your CEO wrote a piece for the company blog etc. That's lovely. But there is no need to produce 5 status items out of this information. Choose wisely and be sure to mix it up. No one wants to hear the same message everyday.
Use the tools around you
If you are an up to date kind gal or guy you can run an entire marketing campaign online for absolutely nothing. It pays to know about all of the free stuff you can grab to enhance the end users Twt or FB experience. From surveys programs like wufoo to do it yourself animations like xtranormal (in which I published my last poem for this blog) I am discovering new and varied ways to up the ante everyday and the only place I need to look is in my own personal FB stream, my friends use FB like it's going out of business and it is wise to pay attention to what your savvy friends are posting/laughing at. The point being; previously we addressed the point about not posting the same information daily; well, now, we are addressing the point about not posting in the exact same form daily. Mix up your media and cut through all the same same. Warning - if you drive people back to your business website continually they will eventually stop following your links. This is why I made the decision for our business to host our blog on Blogger, insisted that our CEO and CTO post blog items, as well as myself, and asked them to keep the language, and some of the topics accessible.
Be Responsive
So now that you have it, make sure that you respond to your followers. People who follow companies on Twt and FB have reported that they have been able to resolve problems by posting complaints on the walls/feeds of the relevant company. This is FANTASTIC! This kind of translucency is exactly what users are looking for. Some people have claimed that SM has rekindled good old fashioned customer service. And the reason for this of course is because people are watching. Of course people are also watching to see how well you as a company handle, and how quickly you resolve the situation, and in the end this is a WIN for you. At this juncture I would also like to make a complaint about ninemsn. Who provided NO reasonable platforms for me to make complaint about their gratuitous selling of advertising space on the front on of news items about the severe loss of human life in Japan. They have a FB page, and posting to their wall is disabled. This is not what social media is about ninemsn!
An important note about "going viral" - A case study
I recently launched our business FB site. We went from 7 followers (staff I forced to follow us) to 50 followers. But please don't think that they followed out of the kindness of their hearts. I sent out video invitations to quite a significant mailing list and the promise to be in the running to win an iPhone4 in the process. The competition closes this Friday. The point of this little diatribe is to illustrate that ROI on social media is extremely hard to measure. I will tell you however that we have gained 2 proof of concept trials that could net us 10's of thousands of dollars, opened many a discussion on highly technical aspects of network monitoring and reestablished relationships with contacts that we have not heard from in some time, all in the period of 3 weeks. This may sound like small fry, and we are a small company, but in fact these wins have incalculable value.
I should also mention that every one of our followers is market relevant. There was one horror moment when I realised that a Twitter user, who collects competitions and publishes them to his stream had included us in his mad ravings. I do not want 1282 followers who have nothing to do with our space but fancy their chances of winning an iPhone. Sheesh..If I wanted that I would have opened it up to my friends (who are in fact much more likely to need a free iPhone than my peers). Long story short; Going Viral aint all that in some cases.
Happy Web 2.0 My friends.